 |
||||
|
West Bengal Telecom Circle |
||||
|
Telecom Consumers’ Complaint Redressal |
||||
| Subscribers of West Bengal Telecom Circle are humbly requested to contact call center at the following numbers for complaint booking and for general information |
|
Call Center |
||||
| Landline | Broadband | GSM Mobile | CDMA/WiMax | |
| From BSNL Network | 1500 | 1504 | 1503 | 1502 |
| From Other Network | 1800 345 1500 | 1800 345 1504 | 1800 180 1503 | 1800 180 1502 |
| If the complaints booked at call center are not redressed then the subscribers may appeal to the Appellate Authority for redressal of their grievances in the prescribed form in duplicate to the following address: | ||||
| Appellate Authority | ||||
| Name | Address | Telephone No. | FAX No. | Email-ID |
| Smt. Pranati Das
(OP & MIS) |
1, Council House street (2nd floor), Kolkata-700001 | 033-2231 5758 | 033-2213 0191 | pghelpwb@bsnl.co.in |
| Web based Complaint Booking and Monitoring | ||||
| http://www.wb.bsnl.co.in for GSM and CDMA | http://selfcare.bsnl.co.in for L/L and BB | |||